Welcome to www.instavoxel.com.tw. The following is important information about this website. Please take your time to read it. When you click “Confirm Order Delivery”, it means that you have (1) read, understood and agreed to be bound by this Agreement (2) You have the personal/company to sign this Agreement Authorized Representative. Please note that Instavoxel has the right to modify the agreement at any time, which will take effect immediately after the modified version is published on the website, and will apply to customers who place orders after the modification. In the following, Instavoxel represents Ivey Digital Industries Co., Ltd.
(1) Service
When you use the services provided by this platform, you agree to: abide by all applicable laws and regulations, including but not limited to all intellectual property rights, data, privacy; in addition, you also agree that Instavoxel can provide design drawings to some Instvoxel partners partners to process and manufacture your orders to improve efficiency.
(2) Order process
When you have parts to make, please upload 2D/3D design drawings first, and follow the prompts of the Instavoxel platform (www.instavoxel.com.tw) to select the part specifications, including: quantity, material, color, post-processing, tolerance or thread, etc. Information, if you need Instavoxel to provide material proof or measurement report, please add it in the remarks column. We will decide whether additional charges are required depending on the complexity. You are solely responsible for the correctness of the information you provide and we are not responsible for checking consistency between documents. When the design drawing provided contains 2D/3D files, the parts will be manufactured based on the 3D files. The 2D files are only used for general information and tolerances.
(3) Quotation
We will provide a quotation based on the 2D/3D design drawings you provide. The quotation is valid for 10 days from the date of issue. Please place a new order after the deadline. Any changes to the design drawings or any changes to the order (such as material, quantity) require a new quote. After Instavoxel receives your order, it will not change, modify or change any part of the specifications without your written approval. You will be able to check the order information at any time.
(4) Tolerance
All quotations use general standards. Unless you provide a design drawing with marked tolerances, the rest use standard setting values ISO DIN 2768(f) for precision machining of metal parts and ISO DIN 2768(m) for plastic parts. The general dimensional tolerance of vacuum castings is +/- 0.3%, and for sizes less than 100mm, the minimum tolerance is +/-0.3mm.
(5) Payment
Please confirm the accuracy of the specifications, files, and all information in the quotation before payment. Unless you have a credit line contract with Instavoxel, generally customers should pay the full amount in advance before starting production. Instavoxel will issue an invoice to you 5 days before your order is placed.
(6) Production
After Instavoxel confirms that you have completed the payment, it will be processed. If you need to change the design during production, you must obtain Instavoxel’s consent and you are willing to pay any additional costs that may be incurred. Otherwise, production will be based on the original design drawings. Instavoxel reserves the right to cancel orders during the manufacturing process due to technical reasons or concerns about design legality or intellectual copyright, and to reimburse you for the prepayment/part of the payment.
(7) Quality assurance
After you receive the parts, you should check whether they are consistent with the specifications of the order (including design drawings). If there are any problems, you should raise them for follow-up processing within 72 hours after receiving the goods. If there are no objections within that time, the order will be considered Finish. Instavoxel warrants that the parts supplied are in compliance with the order specifications, but does not include any warranty of fitness for commercial/industrial/particular purposes/non-infringement. Instavoxel assumes no responsibility or liability for materials, and materials used by partner manufacturers must comply with any regulatory requirements and specifications. In no event shall Instavoxel be liable for incidental, consequential or punitive damages of any kind.
(8) Delivery date
Instavoxel is committed to providing you with the most accurate parts within the delivery time, but is not responsible for delivery delays or failure to manufacture due to delays in ordering or force majeure, including but not limited to natural disasters, power outages, wars, embargoes, materials and energy Shortages, labor, strikes, etc.
If you have any questions or complaints, please contact us at info@instavoxel.com. We will try our best to solve your problem.