How Ordeing Works - InstaVoxel

How Ordering Works

InstaVoxel offers comprehensive, one-stop service to shorten the manufacturing process by 25%

Just 5 Steps to Your Custom Parts

1. Upload CAD File

Fill out the form to select your required service, such as CNC machining or 3D printing, and upload your 3D CAD file. Accepted file formats include ZIP, PDF, STEP, STP, X_T, STL, and DWG. For any specific requirements, kindly mention them in the form. Rest assured, all uploads are secure and confidential.

2. Quote with DFM Analysis

Reach out to us via email, online chat, hotline, or our quote form to receive a quotation within 12 hours. Every uploaded part undergoes manufacturability assessment, and our skilled engineers provide tailored advice to meet your requirements.

3. Production

We meticulously select the most suitable manufacturer from our global network for your project. Prompt production commences, and we keep you informed with real-time updates on the progresss.

4. Quality Assurance

InstaVoxel’s quality control system is ISO 9001 certified, and all of our partners hold ISO and other relevant certifications. Through our dual inspection system, any non-conformities are promptly addressed to guarantee final quality.

5. Delivery

InstaVoxel handles global orders efficiently, with 97% of parts shipped on time and a 97% service satisfaction rate. If any problem or delay arises, we promptly inform clients, coordinate with factories for the best solution, seek client approval, and expedite the process to minimize delays.

InstaVoxel,
Fulfilling Your Needs!

Our Service

CNC Machining

3-axis, 5-axis and Turning

Lead Time: From 3 business days
Surface Finishes: Over 20 options
Tolerances: Down to ±0.0001” (2.54 µm)

3D Printing

SLM,SLA,SLS,MJF

Lead Time: From 3 business days
Maximum Print Range: 31.5″ x 31.5″ x 21.7″ (800 x 800 x 550 mm)
Materials: Metals, Plastics, and Nylon available

How It Works FAQs

In case of delays, is there a contingency plan, and how quickly are customers notified of any delivery issues?

With years of supply chain experience, InstaVoxel tackles delays by analyzing and discussing issues with manufacturing factories. We further leverage our supply chain resources to assist in resolving the problem. With quality as our top priority, parts are expedited, and customers are promptly informed of the situation within 24 hours.
How does the global delivery process work, and what are the available shipping options?

Logistics transportation depends on local conditions, with options including air freight, land transport, and sea freight. Air freight is the fastest but relatively expensive option.
What is the procedure for resolving quality issues and communicating with customers when problems occur during manufacturing at InstaVoxel?

When a problem arises, if it doesn't impact the final delivery date, InstaVoxel immediately communicates with the factories to analyze the cause, identify, and implement the best solution. If the deadline will be affected, we promptly inform the clients, coordinate with the factories for the optimal solution, seek approval from the clients for execution, and expedite the process to minimize delays.
How does InstaVoxel ensure production consistency and quality when dealing with multiple suppliers due to high order volumes?

We ensure that all final parts are shipped after approved by InstaVoxel's quality inspection. All parts from different factories must meet InstaVoxel's standard and customer requirements. If surface treatment is involved, efforts are made to use the same surface treatment facility.
What is the response time for obtaining quotes and DFM feedback through each contact method available via InstaVoxel?

The final response time depends on the complexity of the requested part, but InstaVoxel aims to respond within 2 hours.
Are there file size limitations for CAD files, and how can the large files be uploaded?

Different upload channels have different file size limits. If the file is too large, uploading it to a cloud drive with a link for InstaVoxel to download.
What specific CAD file formats does InstaVoxel recommend using, and are other unlisted formats supported?

To avoid conversion issues, it's recommended to provide STEP format for CNC services, STL format for 3D printing services, and ensure that the final file is intact.
How does InstaVoxel deal with quality issues or disputes that may arise during manufacturing?

InstaVoxel has a dedicated team responsible for quality assurance and customer service. In case of quality issues or disputes, InstaVoxel conducts an immediate investigation and works with the factory to resolve the issue. If necessary, InstaVoxel arranges for the rework or remake of defective parts.
What real-time feedback and communication support can customers expect throughout the manufacturing process?

InstaVoxel's supply chain management system tracks the progress of each job, monitoring scheduling issues or potential risks that may affect delivery time, and further assists factories in improving efficiency and reducing errors. Customers can contact InstaVoxel at any time to inquire about the latest order status. If any problem occurs, InstaVoxel promptly informs customers of the issue, its cause, and immediate solutions.
Typically, what is the delivery time for InstaVoxel?

Delivery times depend on the complexity of the workpiece and the machining process. Typically, non-mass production orders are completed within 1-2 weeks.
Are there rapid delivery options or expedited processing services available?

Yes, InstaVoxel offers expedited services, subject to additional charges based on the situation.
What type of machining is InstaVoxel best at?

InstaVoxel's suppliers are diverse, offering various machining technologies and specialties to serve different types of workpieces.
Does InstaVoxel accept assembly 3D files and assist with printing and assembling?

Yes, both disassembly evaluation and post-machining assembly are services InstaVoxel offers. Additional charges may be applied depending on complexity.
Does InstaVoxel accept projects with only 2D files?

No, 3D files are required. Unless specified otherwise, InstaVoxel will process parts primarily based on the 3D designs, ensuring all features and details are accurately produced.
What is the validity period of quotation?

The validity period of our quotation is one week. Prices and delivery times may vary if orders are placed more than a week later due to material price fluctuations and scheduling factors.
What materials are available for machining at InstaVoxel?

Please refer to the material section on InstaVoxel's website. Different services offer different material options.
What makes InstaVoxel the best choice for my parts production needs?

All you need to do is receive high-quality parts within the promised delivery period. InstaVoxel streamlines the process by handling all complexities, including finding and managing factories, facilitating technical communication, and ensuring strict quality control.
What is the specific process of InstaVoxel’s Dual Inspection?

Qualified suppliers will provide comprehensive measurement reports before shipping, which are rechecked by InstaVoxel's quality inspection department using high-precision measuring instruments. Any non-conformities will be returned to the facility for rework or repair to ensure final quality.
How does InstaVoxel ensure that parts are made by the most suitable manufacturing facility forclients?

InstaVoxel's team has a comprehensive understanding of our qualified suppliers. Our engineers will analyze the design and match each job to the most suitable supplier based on their equipment and expertise.
What additional details does the Design for Manufacturing (DFM) feedback provide during the quoting process?

InstaVoxel's DFM includes one-on-one consultations with each client. By integrating machining and design perspectives, we aim to provide clients the most cost and time efficient machining methods and processes. Detailed reports combining graphics and text will be provided, and further online communication can be scheduled.
How does InstaVoxel ensure the file security uploaded by clients?

InstaVoxel's servers are equipped with high-spec firewalls, and confidentiality agreements can be signed online. Additionally, confidentiality agreements are in place with all our partner factories to ensure file security for all clients.