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InstaVoxel has a dedicated team responsible for quality assurance and customer service. In case of quality issues or disputes, InstaVoxel conducts an immediate investigation and works with the factory to resolve the issue. If necessary, InstaVoxel arranges for the rework or remake of defective parts.
InstaVoxel’s supply chain management system tracks the progress of each job, monitoring scheduling issues or potential risks that may affect delivery time, and further assists factories in improving efficiency and reducing errors. Customers can contact InstaVoxel at any time to inquire about the latest order status. If any problem occurs, InstaVoxel promptly informs customers of the issue, its cause, and immediate solutions.
Delivery times depend on the complexity of the workpiece and the machining process. Typically, non-mass production orders are completed within 1-2 weeks.
Yes, InstaVoxel offers expedited services, subject to additional charges based on the situation.
InstaVoxel’s suppliers are diverse, offering various machining technologies and specialties to serve different types of workpieces.
Yes, both disassembly evaluation and post-machining assembly are services InstaVoxel offers. Additional charges may be applied depending on complexity.
No, 3D files are required. Unless specified otherwise, InstaVoxel will process parts primarily based on the 3D designs, ensuring all features and details are accurately produced.
The validity period of our quotation is one week. Prices and delivery times may vary if orders are placed more than a week later due to material price fluctuations and scheduling factors.
Please refer to the material section on InstaVoxel’s website. Different services offer different material options.
All you need to do is receive high-quality parts within the promised delivery period. InstaVoxel streamlines the process by handling all complexities, including finding and managing factories, facilitating technical communication, and ensuring strict quality control.
Qualified suppliers will provide comprehensive measurement reports before shipping, which are rechecked by InstaVoxel’s quality inspection department using high-precision measuring instruments. Any non-conformities will be returned to the facility for rework or repair to ensure final quality.
InstaVoxel’s team has a comprehensive understanding of our qualified suppliers. Our engineers will analyze the design and match each job to the most suitable supplier based on their equipment and expertise.
Explore our comprehensive FAQ database to find answers to common inquiries. If your question isn’t listed, don’t hesitate to reach out to our support team for assistance. We’re here to help!
