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Please provide STL format.
InstaVoxel’s servers are equipped with high-spec firewalls, and confidentiality agreements can be signed online. Additionally, confidentiality agreements are in place with all our partner factories to ensure file security for all clients.
Yes, you can provide materials, and InstaVoxel will assist in processing and manufacturing.
This depends on the regulations and restrictions of the recipient’s country. Within legal limits, InstaVoxel will assist with customs clearance procedures and responsibilities according to customer requirements, which may entail additional costs.
For the first three transactions, customers are required to pay a 50% deposit before the production. The remaining fees are settled upon InstaVoxel providing photos of the final product and measurement data. InstaVoxel will ship promptly upon full payment.
With years of supply chain experience, InstaVoxel tackles delays by analyzing and discussing issues with manufacturing factories. We further leverage our supply chain resources to assist in resolving the problem. With quality as our top priority, parts are expedited, and customers are promptly informed of the situation within 24 hours.
Logistics transportation depends on local conditions, with options including air freight, land transport, and sea freight. Air freight is the fastest but relatively expensive option.
When a problem arises, if it doesn’t impact the final delivery date, InstaVoxel immediately communicates with the factories to analyze the cause, identify, and implement the best solution. If the deadline will be affected, we promptly inform the clients, coordinate with the factories for the optimal solution, seek approval from the clients for execution, and expedite the process to minimize delays.
We ensure that all final parts are shipped after approved by InstaVoxel’s quality inspection. All parts from different factories must meet InstaVoxel’s standard and customer requirements. If surface treatment is involved, efforts are made to use the same surface treatment facility.
The final response time depends on the complexity of the requested part, but InstaVoxel aims to respond within 2 hours.
Different upload channels have different file size limits. If the file is too large, uploading it to a cloud drive with a link for InstaVoxel to download.
To avoid conversion issues, it’s recommended to provide STEP format for CNC services, STL format for 3D printing services, and ensure that the final file is intact.
Explore our comprehensive FAQ database to find answers to common inquiries. If your question isn’t listed, don’t hesitate to reach out to our support team for assistance. We’re here to help!